The Challenge

As a full service digital marketing agency, Coast Digital have access to vast amounts of data that details how users interact with any given webpage. By using CRO tools like heat maps, scroll maps and click maps, they have plenty of experience in improving and enhancing a site based on user behaviour on-site. Although well-versed in making logical, user experience-based decisions on website improvements, even an educated guess is still just a guess. In order to understand why users react as they do, as opposed to just identifying what their reactions are, Coast needed advanced biometric technology to identify and records a user’s online experience in real-time, based on their emotional responses to stimuli.

The Solution

Coast applied for a KEEP+ grant – provided by the European Regional Development Fund (ERDF) – to purchase high-tech equipment that would allow them to undertake advanced market research for their clients. The state-of-the-art equipment included eye-tracking and GSR technology, as well as facial expression analysis software. This new kit would allow Coast and their clients valuable insight into their customers’ emotive triggers, giving them the ability to fully optimise their websites to enhance user preferences and ultimately drive more conversions.